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Features

What people are saying. . .

For help desk agents who need to quickly assist mobile business app users, appVuze delivers an easy to integrate in-app support platform.

Help desk software that helps mobile app users stay productive.

Don't leave your mobile workers stranded in the field. Give them the in-app support tools to get the right kind of help precisely when they need it.

“appVuze represents a game-changer for the way we provide support to our users on iOS.”

Steve Raines

@steveraines

“appVuze is a transformative tool for any B2B company that needs to onboard mobile app users.”

Michael Quigley

@spincar

Field techs only need to click a button right within the app and be instantly connected to a help desk agent. No need to call an admin or a 1-800 number, write an email or download another app.

In-app Platform

Agents don’t need to guess at what the tech is doing in the app or read between the lines. With live app screensharing the agent can see exactly what’s going on with the tech’s mobile app and provide a resolution.

Live App Screensharing

Geo-location, device hardware & software information, names, email addresses & other pertinent details are provided at session initiation so that no time is wasted in identifying the field technician & his mobile device.

Real Time Data

Provides an easy in-app route for the field technician to initiate the help request. Allows help desk agents to multi-task and chat with multiple field techs at a single time.

Chat Messaging

appVuze is designed to minimize frustration - for the help desk agent AND the mobile app user.

appVuze allows for the agent to seamlessly escalate the session from chat messaging to a voice call. Facilitates faster communication and allows field tech multi-tasking.

Voice Calls (VoIP)

For field techs struggling with field equipment, this feature allows them to quickly relay back live images and camera video feeds to help agents. Eliminates the need to independently take pictures or videos and upload/email them separately.

Camera Sharing

Agents can search and view details from prior sessions. For example they can quickly ascertain whether the same tech has requested help in the past, or perhaps the occurrence rate of the same issue.

Session History

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