About

For help desk agents who need to quickly assist mobile business app users, appVuze delivers an easy to integrate in-app support platform.

Features

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In-app Platform

Field techs only need to click a button right within the app and be instantly connected to a help desk agent. No need to call an admin or a 1-800 number, write an email or download another app.

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Live App Screensharing

Agents don’t need to guess at what the tech is doing in the app or read between the lines. With live app screensharing the agent can see exactly what’s going on with the tech’s mobile app and provide a resolution.

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Real Time Data

Geo-location, device hardware & software information, names, email addresses & other pertinent details are provided at session initiation so that no time is wasted in identifying the field technician & his mobile device.

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Chat Messaging

Provides an easy in-app route for the field technician to initiate the help request. Allows help desk agents to multi-task and chat with multiple field techs at a single time.

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Voice Calls (VoIP)

appVuze allows for the agent to seamlessly escalate the session from chat messaging to a voice call. Facilitates faster communication and allows field tech multi-tasking.

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Camera Sharing

For field techs struggling with field equipment, this feature allows them to quickly relay back live images and camera video feeds to help agents. Eliminates the need to independently take pictures or videos and upload/email them separately.

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Session History

Agents can search and view details from prior sessions. For example they can quickly ascertain whether the same tech has requested help in the past, or perhaps the occurrence rate of the same issue.

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Multi Platform Support

We support native iOS/Android as well as apps built on Xamarin, Cordova/PhoneGap & Appcelerator.

Testimonials

Clients

Companies that use appVuze

Frequently Asked Questions

How easy is it to setup appVuze?

The appVuze platform can be up and running in about 30 minutes. One only needs to sign up for the online account, integrate the SDK, and add few lines of code to the app.

How secure is your software?

Chat, voice, and screen sharing data streams are fully end-to-end encrypted using TLS and HTTPS. VoIP and Screen sharing streams are flowing Peer-to-Peer bypassing our servers and are not recorded, ensuring privacy.

What environments can appVuze be deployed on?

The appVuze dashboard is available on the cloud & on premise.

How much does appVuze cost?

Please fill in the contact form to request a quote.

Contact Us

appVuze Blog

Real time support for mobile app using field technicians

More field technicians than ever before are using a mobile app to perform various functions of their jobs. Industries like Oil & Gas, Home Services & Home Repairs are putting an end to paper and pencil toting field technicians and instead are arming them with mobile devices and tablets. The benefits to doing so are […]

More field technicians than ever before are using a mobile app to perform various functions of their jobs.

Industries like Oil & Gas, Home Services & Home Repairs are putting an end to paper and pencil toting field technicians and instead are arming them with mobile devices and tablets. The benefits to doing so are multi-fold: Mobile software allows management of the complete field service life cycle, including the equipment, work orders, labor, […]