Field techs only need to click a button right within the app and be instantly connected to a help desk agent. No need to call an admin or a 1-800 number, write an email or download another app.
Agents don’t need to guess at what the tech is doing in the app or read between the lines. With live app screensharing the agent can see exactly what’s going on with the tech’s mobile app and provide a resolution.
Geo-location, device hardware & software information, names, email addresses & other pertinent details are provided at session initiation so that no time is wasted in identifying the field technician & his mobile device.
Provides an easy in-app route for the field technician to initiate the help request. Allows help desk agents to multi-task and chat with multiple field techs at a single time.
appVuze allows for the agent to seamlessly escalate the session from chat messaging to a voice call. Facilitates faster communication and allows field tech multi-tasking.
For field techs struggling with field equipment, this feature allows them to quickly relay back live images and camera video feeds to help agents. Eliminates the need to independently take pictures or videos and upload/email them separately.
Agents can search and view details from prior sessions. For example they can quickly ascertain whether the same tech has requested help in the past, or perhaps the occurrence rate of the same issue.
We support native iOS/Android as well as apps built on Xamarin, Cordova/PhoneGap & Appcelerator.
“appVuze represents a game-changer for the way we provide support to our users on iOS.”
“appVuze is a transformative tool for any B2B company that needs to onboard mobile app users.”
The appVuze platform can be up and running in about 30 minutes. One only needs to sign up for the online account, integrate the SDK, and add few lines of code to the app.
Chat, voice, and screen sharing data streams are fully end-to-end encrypted using TLS and HTTPS. VoIP and Screen sharing streams are flowing Peer-to-Peer bypassing our servers and are not recorded, ensuring privacy.
The appVuze dashboard is available on the cloud & on premise.
Please fill in the contact form to request a quote.
More field technicians than ever before are using a mobile app to perform various functions of their jobs. Industries like Oil & Gas, Home Services & Home Repairs are putting an end to paper and pencil toting field technicians and instead are arming them with mobile devices and tablets. The benefits to doing so are […]
Industries like Oil & Gas, Home Services & Home Repairs are putting an end to paper and pencil toting field technicians and instead are arming them with mobile devices and tablets. The benefits to doing so are multi-fold: Mobile software allows management of the complete field service life cycle, including the equipment, work orders, labor, […]